Comcast Case Study — RK Venture.
Comcast Case Study. Chorus Communication’s longtime customer, a non-profit healthcare organization, was in need of a new connectivity solution.. Comcast and TBI worked together in walking the customer through all contracts and accelerating the deal through to install. As the customer expands their facilities into new territories, they will.
Carlo’s City Hall Bake Shop is a family-owned bakery located in Hoboken, New Jersey that has been in business for more than 100 years. Employees pride themselves on offering the highest quality wedding cakes, specialty cakes and baked goods, created using modern, innovative cooking techniques.
Comcast Business Case Study A growing pharmaceutical company had big plans for expansion and needed a connection to access Microsoft Azure for their employees. Through a referral from an existing customer, TBI partner Chorus Communications was brought in for their expertise.
Due to the type of software my company provides, I see entire libraries of books, white papers, case studies, you name it, all saying the same thing: Customer service is the only brand differentiator there is these days. Everything is commoditized and has competition so price points and quality differences are very difficult to market on now.
October 19, 2017 Professor Sunder Entertainment and Media Industries Case Study: Comcast Background: Founded by Ralph J. Roberts in 1963 by Daniel Aaron and Julian A. Brodsky, Comcast began with the purchase of 1,200-subscriber cable system in Tupelo, MS (Shareholder).Today, Comcast Corporation is the largest cable TV company, and home internet service provider (Media Data Base).
The now-viral Comcast customer service call, in which a phone rep refuses to disconnect a couple's service, begging, berating, and flat-out arguing - even after being told they had already signed a contract with another provider - would be damaging on its own, but no more than a curiosity IF Comcast had otherwise stellar service.
Customer service response times are way down, especially in social media, where Comcast now has 408 full-time equivalents (FTEs) handing social care. And the xFinity product line is riddled with self-healing functionality and easy diagnostics.